General Terms

This warranty against defect applies to product imported and sold by BAINBRIDGE TECHNOLOGIES – 1224 Lytton Rd, Hemmant QLD 4174 (“BAINBRIDGE TECHNOLOGIES” or “Manufacturer”) through its Authorised Resellers, Retailers and Distributors (“Reseller”), and applies only to product that is new, or refurbished and certified by BAINBRIDGE TECHNOLOGIES, on the date of purchase, and for which you have an invoice showing proof of purchase. Any service outside the scope of this Warranty shall be at BAINBRIDGE TECHNOLOGIES, its Authorised Service Providers or the Resellers rates and terms then in effect. BAINBRIDGE TECHNOLOGIES recommends that you confirm these rates and terms prior to any service or repair agreement on your product. BAINBRIDGE TECHNOLOGIES reserves the right to modify the terms and conditions of this Warranty, including fees at any time.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty is not intended to and does not limit your rights with respect to the Consumer Guarantees (in Australia) or Consumer Guarantees Act (in New Zealand).  This Warranty does not provide for remedy of failure caused by improper installation, operation, cleaning or maintenance, accidental and physical damage, misuse, abuse, non-approved modifications to the goods, software faults, normal wear and tear or any other event, act, default or omission outside BAINBRIDGE TECHNOLOGIES control.

The product you have purchased is not designed for any “critical applications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.

Warranty

No fault found or non-warranty repairs on VICTRON products will incur a minimum fee of $90. Refer to the full policy for more detail. 

Prior to returning electrical items such as Battery Chargers & Inverters please perform the following tests. 

1. Battery Condition – Please check the condition of the battery (specific gravity, check for shorted plates etc)
2. Quality of Power Supply – Stability of power supply is important for the correct operation of battery chargers. Voltage spikes, low or excess voltage can all affect the performance of the charger.
3. Excessive Load – If you are returning an inverter that is cutting out please ensure that the load being supplied does not exceed that of the unit.  It is worth noting that some microwaves may say 600W but in fact draw up to 1500W when heating. 

WARRANTY CLAIM CHECK LIST

1. Complete this warranty form – This form can be found at https://baintech.com.au/book-a-warranty-job/
2. Be sure to include a copy of your original proof of purchase (invoice or receipt)
3. To assist our technicians please include a full description of the fault and the circumstances in which the fault has occurred.
4. Our warranty team will be in touch to process your claim

How to Obtain Service

1. Consult the Users’ Guide (copy provided with your product or available for download from the products section of our website). https://baintech.com.au/resource-category/resources/
2. If the product still exhibits the problem, contact BAINTECH within the Warranty period and no later than 30 days after the discovery of the claimed defect (whichever is the earlier)
3. Complete this warranty form – This form can be found at https://baintech.com.au/book-a-warranty-job/

Please be sure to include a copy of your original proof of purchase (invoice or receipt).

4. Please remove and retain all accessories or cables that are not related to or part of the fault. To assist our technicians please include a full description of the fault and the circumstances in which the fault has occurred.
5. BAINTECH maintains serial number records (where applicable) of warranty entitlement for all products shipped and/or registered, and this will be used to validate your end warranty date. If you disagree with BAINTECH identification of warranty entitlement, you must provide proof of purchase before any warranty service can be performed.
6. IMPORTANT note: –” BAINTECH” cannot be held responsible for loss of data. In some products, repair to the goods may result in loss of the data. This may include, for example, settings or recorded data. BAINTECH recommends that you back up and secure your data prior sending the goods for repair or service.

Bainbridge Technologies Returns Policy

You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. To place a warranty claim, please lodge your details online here.

All Bainbridge Technologies products come with a standard 12month warranty, unless stipulated elsewhere.

Alternatively, call 1300 224 683. Please retain your proof of purchase to assist with your warranty claim. If you no longer have your proof of purchase, we may accept a screenshot of your bank transfer/credit card payment to us as an alternative.

Returns Policy
Please read the returns policy carefully to ensure you are aware of your rights and our obligations to you.

Bainbridge Technologies cannot provide a refund or replacement where consumer guarantees do not apply – Consumer guarantees do not apply if you:

• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• misused a product in any way that caused the problem
• knew of or were made aware of the faults before you bought the product
• asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

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