Frequently Asked Questions

General Questions

  • How do I become a Bainbridge Technologies Stockist?

    Bainbridge Technologies is open to Australian business clients, just give us a call on 1300 224 683 or email

  • What is the warranty process?

    To send a product back for a warranty repair, you must also include proof of purchase – click here for the online form.

  • How do I return a product?

    Bainbridge Technologies only accepts returns for products that have a fault during the warranty period (please see our warranty page for more information). If you have been sent the wrong item please call our team on 1300 224 683. Bainbridge Technologies does not accept returns for change of mind purchases. Lodge your warranty claim here.

  • What Payment methods do you accept?

    We accept payment by Paypal, Credit Card or Direct Deposit

  • Do you ship outside Australia?

    No, Bainbridge Technologies only ships inside Australia.

  • What shipping options do you offer?

    Bainbridge Technologies offers shipping options based on your location.

    Direct Delivery – $10 Flat Rate under $200

    Shipping length will vary depending on your location and can take up to 2 weeks.

    Bainbridge Technologies does not ship outside of Australia.

  • Where can I buy your products?

    Bainbridge Technologies products are available on this site or you can buy our products from one of our knowledgeable stockists.

  • Do you sell to the public?

    Bainbridge Technologies products are available on this site or you can buy our products from one of our knowledgeable stockists. Head to our stockist page to locate your nearest store.

Power System Questions

  • Lithium Battery Operating temp states max 45° – how that will go in summer when the inside temp of my car will go beyond that?

    The specs operating temp is related to the core temp of the battery/ cell not the ambient temp such as in the car temp.

    Secondly, Lithium batteries do not vent or gas in any way as they are not liquid and fully sealed cells.
    Being Prismatic cell, they are aluminium cased cell within an aluminium battery case so has dual aluminium cooling heat sinks.

  • What is the warranty on Baintech Lithium Batteries?

    5 years for complete peace of mind.

  • What is the lifespan of Baintech Lithium Batteries?

    Life at 80% DoD: 2,000 cycles

    Life at 50% DoD: 5,000 cycles

  • What is an IP rating?

    IP rating stands for ingress protection rating, it deals with how much the product is protected against the ingress of water and dust. For more information please click here.

  • What type of Lithium Do you use in your Batteries?

    All of the Baintech Lithium Batteries are constructed using the latest generation prismatic lithium iron phosphate cells and have an inbuilt Battery Management System (BMS).

  • How do I choose a battery charger?

    General rule of thumb is to calculate by multiplying 10% of your battery size. If you want to charge a 200Ah Battery : 200Ah x 10% = 20 : 20A Battery Charger.

  • How do I dispose my used/dead lithium battery?

    To dispose of your used Lithium battery, you need to take it to an authorized Lithium battery Recycler / Disposal outlet in your area. Do not put it in your home domestic general or Recycle Bin 

  • I hear about Lithium batteries catching on fire, how do I know if my batteries are safe?

    It is important to note that the type of Lithium batteries installed in the Automotive 4WD and Recreational Vehicles is NOT likely to be the same type fitted to devices such as E-scooters, E-bikes, electric vehicles. (These are Lithium-ion, most likely Lithium and Cobalt.) The standard battery fitted to your RV/ Caravan and 4WD is almost certainly Lithium Phosphate (LiFeP04) which has a long track record of safety – this battery chemistry is inherently MUCH safer, has a longer life, and is cheaper It also has the added protection of a built in BMS which protects and shuts the battery down in the event of Short Circuit, Over charging, Low discharge, Over and under Temperature, Our batteries also meet required Australian Standards with IE62619 Certification  

  • Can i charge my Lithium Battery with a normal Lead acid Charger?

    The answer is Yes you can However there are a few limiting factors as well as important features of the charger to look out for. You must NOT use a lead-acid charger if it has an automatic equalisation mode, which cannot be permanently turned off. A lead-acid charger can be used if set to charge no higher than 14.6v Preferably 14.2v to 14.4v. This can be used for regular charging and then MUST be disconnected after the battery is fully charged. DO NOT leave the lead-acid charger connected to maintain or store the battery, because most will NOT maintain the proper voltage required for Lithium and ultimately only charge your Lithium battery to approx. 80% of Capacity and damage may occur to the battery and this is not covered under battery warranty. 

    We recommend using a battery charger with a specific Lithium charge algorithm is the best option for maximum performance and lifespan of any lithium battery. 

  • What charger should I use for my Lithium Battery?

    We recommend using a battery charger with a specific Lithium charge algorithm as the best option for maximum performance and lifespan of any lithium battery. Having a charger that has a fixed lithium profile is good but having a charger that can customise your Lithium Charging profile is the best option as some battery manufactures require different charge voltages and being able to customise this is key. 

  • Lithium Batteries For Camping

    Lithium batteries are a great option for use while camping. Compared to a traditional Lead Acid Battery they are much lighter, approx 1/3 of the weight, they are generally a lot smaller in physical size while maintaining a larger useable capacity. Another great feature of Lithium batteries is that they charge a lot quicker than a lead acid making them more suitable for portable solar charging while off grid. 


Product Specific Questions

  • What is the difference between a pure sine and modified sine inverter?

    Both types of inverter will provide power to AC appliances, however Pure Sine is high quality equal to (or better than) the power in your home, Modified sine wave power is an simpler form of power and is adequate for simple electronics, but may damage more complex ones. 

  • Can I use a CTEK D250S Dual in a vehicle with a smart alternator?

    You can use a CTEK D250S Dual in a vehicle with a smart alternator, provided you have an automotive relay installed. 

  • Why won’t my CTEK D250S Dual Charge from Solar Panels?

    The CTEK D250S Dual only charges from a solar panel while the vehicle is turned off. 

  • Why is my CTEK D250S Dual not charging my batteries?

    The D250S has a cut out voltage set at 13.2V, so you must use the D250S Dual with a battery charged above 13.2V. For more information please click here

  • Why is my Baintech Volt/Volt Meter not displaying a voltage?

    When installing a Baintech Volt/Volt meter, make sure that if you are only measuring the voltage of one battery, you connect the cables to the terminal marked V1 on the back. If you connect a single battery to the V2 terminal it will not work. For more information please click here