Frequently Asked Questions

Check out our list of Frequently asked questions below. If you have a question which is not listed feel free to send a question to our tech team. For more information on specific products check out our complete product range.

General Questions

  • Do you sell to the public?

    Bainbridge Technologies products are available on this site or you can buy our products from one of our knowledgeable stockists. Click here to find your nearest stockist

  • Where can I buy your products?

    Bainbridge Technologies products are available on this site or you can buy our products from one of our knowledgeable stockists. Click here to find your nearest stockist

  • What shipping options do you offer?

    Bainbridge Technologies offers two shipping options based on your location.

    Option 1: Pick up from your nearest store
    This shipping option is completely free and gives you a choice of your nearest store to pick up from

    Option 2: Direct Delivery
    If you don’t live in an area near a local stockist you can select direct delivery to get the item sent directly to you.

    Shipping length will vary depending on your location, and can take up to 2 weeks.

    Bainbridge Technologies does not ship outside of Australia.

  • Do you ship outside Australia?

    No, Bainbridge Technologies only ships inside Australia.

  • What Payment methods do you accept?

    We accept payment by Paypal, Credit Card or Direct Deposit

  • How do I return a product?

    Bainbridge Technologies only accepts returns for products which have a fault during the warranty period (please see our warranty page for more information). If you have been sent the wrong item please call our team on 1300 224 683. Bainbridge Technologies does not accept returns for change of mind purchases.

  • What is the warranty process?

    To send a product back for a warranty repair, you must also include a Return authority Form and proof of purchase, for full information on our warranty process

    click here to visit our warranty page.

  • How do I become a Bainbridge Technologies Stockist?

    Bainbridge Technologies is open to Australian business clients, just give us a call on 1300 224 683 or fill out this handy form

Power Systems Questions

  • How do I choose a battery charger?

    You can download our handy battery calculator app to help you choose the right charger or inverter
  • How do I choose a DC-AC inverter?

    You can download our handy battery calculator and inverter app to help you choose the right charger or inverter
  • What is an IP rating?

    IP rating stands for ingress protection rating, it deals with how much the product is protected against the ingress of water and dust. For more information please click here.
  • How do I prolong my battery life?

    The batteries in your caravan, camper trailer or even your boat will continue to slowly discharge while parked in the garage between trips. It’s easy to prolong the life you’re your batteries and save yourself from wasting time and money replacing flat batteries, by investing in a battery charger For more information please click here.
  • How Should I dispose of damaged batteries?

    Battery Chargers can help prolong your battery life and bring life back to dead batteries. However if your batteries are damaged, it is important to dispose of them properly. Damaged batteries should always be recycled to ensure minimum environmental impact.For more information please click here.
  • How do I choose what kind of socket to use?

    The different types of sockets all have different advantages, the type you choose will depend on your situation For more information please click here

Product Specific Questions

  • Why is my Baintech Volt/Volt Meter not displaying a voltage?

    When installing a Baintech Volt/Volt meter, make sure that if you are only measuring the voltage of one battery, you connect the cables to the terminal marked V1 on the back. If you connect a single battery to the V2 terminal it will not work. For more information please click here
  • Why is my CTEK D250S Dual not charging my batteries?

    The D250S has a cut out voltage set at 13.2V, so you must use the D250S Dual with a battery charged above 13.2V. For more information please click here
  • Why won’t my CTEK D250S Dual Charge from Solar Panels?

    The CTEK D250S Dual only charges from a solar panel while the vehicle is turned off. For more information please click here
  • Can I use a CTEK D250S Dual in a vehicle with a smart alternator?

    You can use a CTEK D250S Dual in a vehicle with a smart alternator, provided you have an automotive relay installed. For more information please click here
  • What is the difference between a pure sine and modified sine inverter?

    Both types of inverter will provide power to AC appliances, however Pure Sine is high quality equal to (or better than) the power in your home, Modified sine wave power is an simpler form of power and is adequate for simple electronics, but may damage more complex ones. For more information please click here

PowerTop V1-V3 Questions

  • How do I charge the Power Top when the battery is dead?

    You have to charge the Power Top through an external charger through the Grey Anderson plug. The CTEK MXS15 (CT15000/12) is the recommended charger for the Power Top. The internal charger will struggle if the Power Top battery falls below 12 volts.

  • Can I jump start my car from the Power top?

    The Power Top is not designed to jumpstart a car. The unit has a 50amp current limit inside which is not enough to jumpstart a car with. As such it should not be attempted.

  • Why does it flick between boost and float while charging?

    This is standard operation on the 2nd and 3rd model. The lights are regulated by voltage which toggles towards the end of the charge cycle. The toggling happens when the battery is almost fully charged.

  • Can I use the sockets on the front if I am charging?

    No, using the sockets at the front while charging through the 240v socket will result in the battery not charging, and draining through use. However, one can do so if you use an external charger (around 15amps) plugged into the Grey Anderson socket, or a larger solar panel (at least 150 watts or bigger) plugged into the Red Anderson socket. Either will supply enough current to sustain battery charging while using appliances.

  • What does it mean when the mains light is flashing?

    This happens when the battery is heavily discharged. There is a sequence to charging the Power Top through 240v. Make sure the wall unit is off as well as the Power Top. Once everything is plugged in and ready to go turn the wall unit on first and then turn the Power Top on.

    Do keep the PowerTop fully charged to maintain battery at optimum capacity. Repeated deep cycling (deeply discharging the battery) reduces battery life. Where practical, plug the PowerTop to the mains or other power supply to keep the battery fully charged.