Book a Warranty job

Please note: This form is for Baintech customers only, if you purchased a Baintech product from a different company, please lodge your warranty through them. 

If you are a Baintech customer, please fill out the form below, and check your email for further instructions.

  • Your Details

    (where the goods will be returned to)
  • Purchase Details

    (The details of the store/company that you purchased the item from)
  • Product Details

    (The details of the item you are returning)
  • Proof of Purchase

    (please provide a copy of your reciept/sales order)
  • DD slash MM slash YYYY
  • Drop files here or
    Max. file size: 128 MB, Max. files: 5.
    • Installation Details

      (please attach any photos of your unit and how it is installed)
    • DD slash MM slash YYYY
    • DD slash MM slash YYYY
    • Drop files here or
      Max. file size: 128 MB, Max. files: 5.

       Warranty will not be processed until this form has been lodged. Our team will contact you within 3 business days with further instructions

      Please noteAny warranty claims with no fault found or non-warranty repairs will incur a minimum fee of $80, as well as freight recovery charges that is equal to the cost of freighting the product too and from the customer. Any product or good that is being claimed under warranty must be returned to BAINBRIDGE TECHNOLOGIES prior to a remedy being actioned. It is necessary to ensure that the product is sufficiently padded and boxed before transport, failure to package adequately
      may result in a rejection for pickup from the courier companies. BAINBRIDGE TECHNOLOGIES does not accept any liability for product damaged in transport due to inappropriate packaging. Warranty may be denied if the product is damaged in transport due to inappropriate packaging, as the initial fault may not be able
      to be repaired as a result of damages received during transport due to inappropriate packaging. Refer to the full policy
       for more detail.